CANCELLATION / RESCHEDULING POLICY

Our clients are required to have an active and approved card on file with Elevated Aesthetics & Wellness when booking an appointment through our website.
Your card will be charged a non-refundable retainer fee in the deposit amount of the service(s) you have selected ($25 - $100). 
The fee is applied to your total the day of your appointment.

We ask that you please reschedule your appointments at least 48 hours in advance to avoid forfeiting the retainer fee.
If the appointment is cancelled or rescheduled after our 48 hour window, you will need to book a new appointment with a new retainer fee. 

If the appointment is cancelled or rescheduled within  24 hours, you will receive an invoice for 50% of the cost of the booked service.
If you need to reschedule your appointment(s) more than 3 consecutive times,  you will need to book a new appointment with a new retainer fee.
We have these policies in place to protect  the time, efforts and costs of our employees and services.

If you need to reschedule your appointment more than 3 consecutive times, you will need to book a new appointment with a new retainer fee.


NO SHOWS

No Shows will be charged or invoiced a 50% of the booked service OR $50, depending which is greater.
You are considered a No Show if you are more than 15 min late and we have made multiple attempts to contact you regarding your appointment.
If you are running late, we ask that you please communicate and let us know ASAP to avoid the No Show fee. 

If the card on file is declined, an invoice will be sent via email on file with the amount due.
This fee will need to be paid before booking another appointment with  Elevated Aesthetics & Wellness.

We do this to protect our employees and to ensure that the cost of the service is covered.
This is our livelihood, this is how we pay our bills and more importantly, this is how we keep our business running.
Please read the Terms & Conditions very carefully when booking your appointments, as you will be required to check the box and agree to these policies.

If you have any questions at all about our cancellation policies, please use the "Contact Us" form page to submit a request OR call us for more information.


REFUNDS

Elevated Skin and Beauty LLC does not offer refunds for services rendered.
 After the service is complete and you have left our establishment, all sales for services are final.
Refunds for products are allowed only for damaged packaging after shipment. Please reach out to us for more information!


SCHEDULING  BASICS

Please arrive at least 15-20 minutes before your appointment to allow proper time for checking in, going over your consultation form, using the bathroom,
 changing out, etc. We have a 15 minute grace period after the booked time of your appointment for being late.
If you are running late, please let us know ahead of time to avoid the cancellation fee. This fee is non refundable.

After the grace period, the appointment may have to be rescheduled for a later time and/or date.
This is to ensure that the next client will no have to wait for their appointment and to be sure we have a proper amount of time to
sanitize& disinfect in between clients. 


SICKNESS  &  COVID  POLICY

If you are not feeling well or are experiencing any of the following symptoms, please call to let our staff know as soon as possible so that we
can reschedule your appointment! The 48 hour cancellation fee still applies to sickness.

COVID SYMPTOMS:
Fever or chills
Runny nose / sore throat
Loss of smell and/or taste
Chest pains / pressure
Shortness of breath
Fatigue / muscle aches
Coughing
Nausea / vomiting
Diarrhea
Headache / migraine

If you or someone in your immediate family does not feel well, please stay home!

Upon booking an appointment with us, you will receive FORMS to complete & return to us via your email -

THESE FORMS MUST BE FILLED OUT BEFORE YOU ARRIVE TO YOUR APPOINTMENT

If your forms are not complete when you arrive, we cannot guarantee we will have enough time to complete your session that day and we reserve the right to reschedule/cancel said appointment.